Telehealth online consultations at Priority Paediatrics.
Paediatric appointments from the comfort of your own home, anywhere in Australia!
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Traditionally, "Telehealth" was reserved for patients who live in a regional area and were not able to easily attend a doctors appointment. During the COVID-19 pandemic, Medicare rebates have been extended to also allow patients in metropolitan areas to access Telehealth.
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Our paediatric doctors at Priority Paediatrics can can attain a lot of information by observing your child via a video consultation. You will have a conversation with the doctor exactly the same as if you were in the clinic. If your child needs a physical examination, then this will be subsequently arranged in clinic, or our paediatrician will advise the best course of action.
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Our Telehealth consultations provide patients with the same professional care they would otherwise acquire from a face-to-face consultation.
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FREQUENTLY ASKED QUESTIONS
What equipment is required?
A computer or mobile device with an internet connection, web cam and microphone. We will send you a link to easily access your appointment.
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I don't have access to video, can we use the telephone instead?
While video is preferred, in certain cases telephone is ok. Please discuss this with our receptionists.
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Is Telehealth secure?
We will only ever use a platform for Telehealth that is secure and compliant with Australian Privacy laws.
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What are the fees?
Fees are the same as in-clinic appointments. Different billing rates depend on the type of consultation and paediatrician. We will send you the doctors fee schedule upon booking.
Will Medicare pay?
With a valid referral and Medicare card, Medicare will currently provide a rebate for all Australians due to the COVID-19 pandemic.
As a private clinic, an out of pocket gap will apply.
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How do I pay?
Our receptionist will send you a link to pay securely online. Alternatively you can pay online via EFT.
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Do I need a referral from my GP?
If you would like to access a Medicare rebate, yes. Alternatively, you are welcome to access Telehealth without a referral, however the cost will be higher as Medicare will not provide a rebate.
What if I don't want to use Telehealth?
That is perfectly fine. Online consultations are a service for families who might find it hard to access paediatric care where they live, or because of the current COVID-19 pandemic. We are happy to offer you an appointment in-clinic as soon as we can.
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What if I am worried that my child needs to be seen urgently in person?
You should present to the Emergency Department at your closest hospital or dial 000.
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